DESPATCH:
Your item is manufactured to order, we aim to have your item printed within 3 working days of payment. Once complete, you will be sent a despatch notification via email which includes a Royal Mail tracking number.
Your item may take longer between Halloween and Christmas. The month leading up to Mother’s Day and Father’s Day can also be very busy. Please contact us should you have any questions.
DELIVERY ESTIMATES:
Delivery time includes a despatch time of 1-3 business days, plus a delivery estimate of:
UK: 2 – 5 business days.
EUROPE: 4 – 12 business days.
USA, AUSTRALIA, NEW ZEALAND: 5 – 12 business days.
URGENT ORDERS:
If your item is required urgently or you have a delivery deadline, please let us know before purchase and will try our best to meet your requirements. We cannot offer refunds for missed deadlines. All orders are covered by the UK Consumer Contracts Regulations 2013.
UK DELIVERY:
All items are posted via Royal Mail. The delivery times quoted at checkout are estimates based on times provided by Royal Mail. First class orders normally arrive in 1-2 working days and second class parcels typically arrive 2-3 working days after despatch. Working days do not include weekends, bank and public holidays. Royal Mail ask customers to wait 10 working days before they consider an item to be late or lost.
Please allow Royal Mail additional time to deliver your item during adverse weather conditions and holiday periods.
OVERSEAS DELIVERY:
All items are posted via Royal Mail and delivered by your national postal system. Items to the USA usually arrive 5-12 working days after despatch, but please allow up to four weeks. We cannot provide guaranteed delivery dates for international orders. Tracking numbers are not available for international orders.
CUSTOMS CHARGES:
Please note that your country may apply a customs charge or additional taxes for imported goods. By law, these charges are your responsibility. Your goods may be delayed until any charges are paid.